We understand that plans can change. For bookings of fewer than 8 people, you may receive a full refund if you cancel at least 48 hours before your session. After this period, we are happy to reschedule your booking once at no charge, or provide either a full refund in the form of a gift certificate or a 50% refund.
For bookings of 8 to 15 people, we require a minimum of one week’s notice to issue a full refund. If cancellation occurs with less than one week’s notice, we can reschedule your session once at no cost, or offer a full refund as a gift certificate or a 50% refund.
For bookings of 16 or more people, a minimum of two weeks’ notice is required to receive a full refund. If less than two weeks’ notice is provided, we can offer a 50% refund, or reschedule your booking for a £20 processing fee.